Support Options
The Digipede Technical Services Team offers you a choice of support plan to meet your organization's distributed computing needs.
| Support Feature | Essential* | Premium** |
|---|---|---|
| Response Services | ||
| Case Limit | 5 per customer/mo | unlimited |
| Response Time | 2 days | 8 hours |
| Telephone Support (9a-5p PST) | x | |
| Priority Queue Escalation | x | |
| Account Management | ||
| Designated Technical Account Manager | 1 primary, 1 secondary | |
| Health Check (every 6 months) | x | |
| Online | ||
| 24x7 Web Access | x | x |
| Maintenance and Updates | x | |
| Knowledge Base | x | x |
| Online Support Forums | x | x |
* Offered with every license level
** Offered for an additional fee
Professional Services
Professional services include technical consulting, custom customer-application development, project management and other technical services that you may require for large-scale distributed computing implementations.
